It is a new day for Blackberry – the rebranding of RIM, the new 10 Smartphones
But I am more struck by the management team that CEO (since last January) Thorsten Heins has been building. These are alums of Siemens, Sony Ericsson, Verizon, Vodafone. They scream telecom and enterprise. While they may be in layers below, I would have thought he would be bring in a Scott Forstall or a Hugo Barra who helped build the massive iOS and Android ecosystems.
No wonder this Z10 reviewer laments the continued paucity of apps
I scoured BlackBerry World (formerly App World) for the apps I use the most often on my iPhone. eBay? Nope. CNN? Forget it. Pocket? Uh-uh. Netflix? Notoriously, no. What about stuff that ties into my gadgets, such as Eye-Fi, Nike+ or Jawbone's UP app? Nada, zip, zilch. Okay, how about productivity-related apps I use for work, including Trello, Campfire and Expensify? Not a one. Even Pulse, a news reader I use religiously and has a simple HTML5 base, isn't there.
Apple as competition? See how the BBC badgered the UK MD this morning and could not get him to acknowledge it (thanks to my friend David Terrar in London for the pointer).
Well, maybe they are going after a different demographic than Apple or Google. They are targeting two influencers they are most comfortable with – those that reflect the background of their executives
Telcos
There are at least a few telco execs who would like the clock reversed. As I wrote in my book “Prior to Apple introducing the iPhone, carriers paid device manufacturers just enough for “planned obsolescence,” and subsidized those devices to consumers. This allowed them to lock customers into another long-term contract with the new phone. There was little device loyalty. In fact, carriers like Verizon had the marketing slogan “new phone every two years.The iPhone is a platform with frequent software updates and an application ecosystem. So it has a much longer brand commitment. The device used to be the commodity in the equation. Now as Apple expands its carrier choices—AT&T, Verizon, and Sprint in the United States—the mobile service becomes the commodity in this changing business model.” Well, Blackberry may give telcos that wedge.
CIOs
The corporate and government market used to be RIM’s most lucrative. In recent years, RIM’s problems and BYOD strategies at many companies has dented that loyalty. That is where the enterprise management focus comes in. As the WSJ reports
“RIM has responded by offering incentives aimed at getting CIOs to give BlackBerry 10 a try, including free software upgrades for the new operating system, a free phone for customers' IT departments and training to IT departments to help ensure a smooth transition. RIM also rolled out its upgraded phone-management software earlier this month, which now allows companies to manage BlackBerrys and other smartphones.”
Samsung has already shown Apple is not invincible in the enterprise. Blackberry could follow a similar script.
Blackberry may never (again) win the mobile features or the ecosystem wars, but if it can get the telcos and CIOs back in its camp, that is a sure way to survive and may be even thrive.
The new telcos–same as the old ones
My wife booked the family on a Christmas cruise through the Caribbean. Brilliant suggestion. It’s tougher to get the aging kids to agree on a destination but there was no argument about this one. I was just a tad wary. The carrier, Carnival had a series of mishaps in the last couple of years. No problems on ours – in fact, everything was superb.
Except for the wi-fi. After the eighth session with download speeds under 1mb, I finally complained. At 75c a minute they should be doing much better especially as satellite connectivity (via Ka-band and other innovations) has improved each year. I offered the lady Speedtest.net images I had run during my mobile sessions. She said she needed to check their own monitor. Except after a few minutes she said it would not load: “the connectivity is very poor”. Duh! I told her to get back to me later. She forgot to. The next morning another agent helped and told me I “should not expect speeds you get at home”. Hello, I got better speeds on DSL a decade ago. She had a supervisor call who offered me 25 extra minutes. I told him I did not need more of the crappy service and we worked out a credit.
It made me contrast to the other experiences on the cruise. Don’t like an entrée? Want another appetizer? Want to swap “non-refundable” excursions? Want late check-out? No problem. But when it came to the telecom, over-priced poor service, and then excuses and bureaucracy.
Marriott has been my home away from home. They tell me I have stayed nearly 4 years with them! In the last few months, however, I have complained to several properties. Either the service is too slow or it requires repeated log ins. They treat it like gold – ok, their beach towels they used to inventory after every stay. One of their properties even settled a claim they illegally jammed customer hot spots. Seriously?
I have qualified for a Companion Pass on Southwest for 8 years running. It is their honor for very frequent fliers. Last year I sent the CEO a letter saying because of poor wifi (and couple of other reasons) I was moving 25% of my travel budget away from them. That allowed me to discover the much faster speeds on Jetblue, and much more reliable (albeit not as fast) GoGo service on Delta. In the meantime, the Row 44 service on Southwest has gotten even worse this year, so next year I plan to reduce my travel with Southwest even more.
Why are these respected brands offering such crappy connectivity? Do they have no leverage with their providers? Why do they feel the need to price what is a utility so obnoxiously?
Oh wait, these are cousins of our telcos and cable companies who consistently compete with tobacco companies for the worst brand reputations. It’s an unfortunate race to the bottom which nullifies so much else good these companies do in other facets of their products and services.
December 30, 2014 in Industry Commentary, Telecommunications | Permalink | Comments (0) | TrackBack (0)