As we have moved to virtual briefings, I have increasingly been excerpting short video segments (with permission) as part of my Analyst Cam series.
This time it is Ulrike Kleifeld, VP Strategy, Global Public Services and Chris Atkins, VP Global Digital Transformation at SAP.
Ulrike starts off with some of the challenges government bodies face in nearly every country. The COVID pandemic accelerated digitalization in every industry but also exposed how much the public sector lags. This was followed by the Ukraine war and other geopolitical crises. We have economic burdens from the pandemic, and the energy crisis has only added to that. Disruptions have been coming in waves and governments are struggling to adjust to that “new normal”
They also address the loss of trust in government. I ask if it is lack of trust in politicians v government agencies. They say there is a view that government is not agile or farsighted. Ulrike says “on the one hand we want governments to be cautious and risk-averse with tax payer funds, but we also need to help them accelerate their execution capabilities.”
Chris walks through the functional scope of their solutions across the value chain from policy and planning to public finance to supporting programs and services – the citizen facing part. He shares several customer examples. About the State of Arkansas he describes the amazing outcomes the project delivered: “they were able to achieve a 95% reduction in accounting processes, from a time perspective, going from four weeks to one click for many of their processes, a 91% reduction in cost allocation process from six months to 10 days. And, yes, you heard this right, a 1,150% improvement in creating their budget reports, what used to take days now take them minutes. And for the first time ever, they were able to submit their federal quarterly reports on time.”
I like that he represented multiple countries and the “end to end value business model for how they deliver value to their citizens”
Talking of different countries, they all have their own demands around data sovereignty, security clearances etc. Ulrike mentions one “In the US, we have the NS2 cloud, which is on US soil run by US personnel in a special secured environment that is FedRAMP certified.”
They do a really nice job covering a lot of ground about this complex but vital sector in about 20 minutes.
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