As we have moved to virtual briefings, I have increasingly been excerpting short video segments (with permission) as part of my Analyst Cam series.
This time it is David Fan, GM of the Salesforce Communications Cloud
He discusses trends in the sector, presents results from a recent survey and details industry specific capabilities like Promotions and Offers and Loyalty Management, and their use cases around the world with customers like Telstra in Australia, Telus in Canada and KPN in the Netherlands.
He also gives a sneak preview of what he will preview at Dreamforce next week.
Very crisply done in under 15 minutes.
