As we have moved to virtual briefings, I have increasingly been excerpting short video segments (with permission) as part of my Analyst Cam series.
This time it is Amit Khanna, SVP and GM, Health and Life Sciences at Salesforce.
The health and pharma markets have gone through an extremely challenging last couple of years. How will they emerge from the ups and downs? Amit presents on some of the trends they are seeing:
- 42% of the members say they're frustrated by the experience they get from their health plans/providers
- 77% of the providers say that non-traditional care revenues, such as retail health, care anywhere, are becoming more important
- 93% of the pharma companies are still not using AI effectively because they believe it's too complex or are unsure where to start.
- Almost a third of the $3.5 trillion the US spends on healthcare (nearly 20% of its GDP) is in administrative costs, much of it waste.
He explains where Salesforce plays – around the areas where EMR and ERP vendors play. Salesforce is more focused on longitudinal care outside the hospital, multi-channel engagement and the entire chain to provide personalized care.
He covers a lot of ground around vaccine management, telemedicine and other trends which accelerated during the COVID-19 pandemic.
But, over and over it comes back to making the patient the center of the universe. I like his closing “Simple concepts (we are used to in other sectors) don’t seem to apply to healthcare. Providers ask you the same questions over and over…my date of birth doesn't change. Knowing about me is a concept (which seems foreign to) healthcare. If we can solve that, through the lifecycle of the consumer, we will reduce tremendous amount of waste in the system.”
Very crisply done in about 15 minutes.
