As we have moved to virtual briefings, I have increasingly been excerpting short video segments (with permission ), as part of my Analyst Cam series.
I have invited SAP to present updates on various verticals as I discussed here
This time it is Achim Schneider, Global Head, SAP Retail Business Unit. It is a two part conversation.
In Part 1 below which runs about 18 minutes he discusses customer centricity and a "Segment of One" - the front office focus.
In Part 2 tomorrow he will cover in a slightly longer episode, logistics/supply chain issues, the store of the future and new business models, and a roadmap for further SAP innovation.
