In the 54th and 55th episode of Burning Platform, we host Marne Martin, President of the Service Management GBU and Mark Brewer, Global Industry Director for Service Management at IFS.
We discuss the accelerating trend of servitization which is leading a number of industrial/product companies to emphasize service units and adopt different business models.
In yesterday's episode, the focus was on case studies from various sectors - aerospace, renewable energy and reverse vending among others and the spectrum of business models, especially outcome based that are becoming the highlight of the servitization trend.
In the second episode today, we talk about how companies are dealing with labor shortages, the next-gen service worker, automation and other defining trends as digital and physical world services evolve.
IFS is better known as an ERP vendor, and a European centric one at that. This conversation will open your eyes to their field/customer services savvy and their global reach.