As we have moved to virtual vendor briefings, I have increasingly been excerpting short segments (with permission from vendors), as part of my Analyst Cam series.
Yesterday, in Part 1, I ran a presentation by Mark Brewer of IFS on their Service Management offering for complex, asset-intensive industries and trends in those industries, especially during the pandemic.
Below is a 30 minute demo by Jonathan Hyden and Paul White which covers 4 segments:
- Workforce Forecasting (across real-time and longer time horizons)
- Appointment Booking (with chatbot assistance)
- Scheduling Optimization (constrained based, machine assisted)
- Remote Assistance (which has been especially handy during the pandemic)
Lots going on in this demo - road maps, heat maps, GANTT charts, merged reality (using a iPhone 8 cam, not an elaborate AR headset), simulations and dashboards
I have invited them back to demo some of their asset management/predictive maintenance capabilities.
