As we have moved to virtual vendor briefings, I have increasingly been excerpting short segments (with permission from vendors), as part of my Analyst Cam series.
When I interviewed Darren Roos, CEO of IFS in September (see here), he provided examples from several complex, asset intensive businesses like aerospace and engineering/construction. He also pointed out how important field service is to them, and how complex that has become during the pandemic.
IFS is better known as an ERP vendor but its asset management and service capabilities are increasingly a differentiator. So, I invited them to present in this Analyst Cam series on their Service Management offering.
Mark Brewer, Global Industry Director for the Service Management product line presents below for about 15 minutes. He says Service Management accounted for over half of IFS's revenues in the first half of 2020.
He covers several industry trends including a shift in business models - he showcases Rolls Royce, Tomra and Kyocera and their outcome-based contracts in aviation, recycling (reverse vending) and copiers. He also discusses how aging field workers are being moved during the pandemic to remote, often from home, service guidance roles.
Tomorrow I will run Part 2 with a demo of the functionality.
