As we have moved to virtual vendor briefings, I have increasingly been excerpting short video segments (with permission from vendors), as part of my Analyst Cam series.
Salesforce recently had a Industries Summit where they showcased 12 "industry cloud" tracks. Each track had 8 to 10 customer, partner and product episodes. I attended sessions across most of the tracks.
I am showcasing lightly edited episodes in each of the Cam entries this week. I posted one yesterday. Each of my videos is about half an hour in length. I have tried to balance industries and geographies across my entries. I gave preference to those which highlighted their handling of the pandemic. Fair warning - what I present is my small sample from a very broad Salesforce portfolio on display during the Summit.
Today, it starts with the Healthcare sector. Dr. "Romi" Chopra at MIMIT Health describes how the Salesforce platform helps with what he calls the Amazonification of healthcare. Most doctors tell the same story - they have invested lots in Electronic Health Records (EHR) but that has not helped the patient experience much. He also describes how they were able to move to Telehealth in a mere 3 days at the start of the pandemic.
Next at 16.40, we move to Financial Services. Mark Murphy, CEO of Salesforce partner, Fenergo describes their Client Lifecycle Management solution for banks. I especially liked the discussion on the on-boarding experience that banks can improve for customers.
At 25.17 we feature a very different partner, Amazon Web Services. Mary Wilson, lead for the Power and Utilities sector, does not just talk about hyperscaler "speeds and feeds". AWS brings much more strategic value to their utilities as they prioritize de-carbonization, predictive maintenance and digital transformations. It's not just bookish knowledge - AWS and Amazon broadly are innovating around energy efficiency, renewables etc.
Another episode tomorrow
