I have been doing video interviews with a number of C level executives, VCs and practitioners about acrobatics they have been seeing in various vertical sectors during the COVID-19 crisis and the "New normal" they can expect as the economy wakes up. See the full list here.
This time it is Sarvesh Mahesh, CEO of Tavant.
He talks about acrobatics he has seen at customers in the mortgage processing industry during the COVID-19 crisis. Even as dark clouds loom over commercial real estate, the residential real estate market has remained strong with re-financings as rates drop and people look at moves to suburbs and even across states as work from anywhere trends accelerate. That mortgage business has traditionally been paper intensive and he describes creative solutions to allow for face-to-face closings even as most of their employees moved to work from home. He also describes how the real estate sector is getting more digitized - from virtual house tours to title checks.
He also talks about his other vertical markets like media and warranties. He discusses his services business as they moved to work from home regimes. He expects more outcome based pricing - a move away from traditional headcount/time sheet based models. And work from anywhere to lead to interesting consultant residence trends.
