I have been doing video interviews with a number of CIOs, software executives and practitioners about acrobatics they have been seeing in various vertical sectors during the COVID-19 crisis and the "New normal" they can expect as the economy wakes up.
This time it is Rod Johnson, President of Infor.
He covers a wide range of industries in his comments. Infor has a large presence in the healthcare industry and he talks about heroics he has seen in that sector. He describes how Infor software has helped with inventory management of supplies in hospitals and helping them get reimbursed for a significantly changed mix of services. He talks about working with hospitality customers around touchless check-in processes and retail companies to turn stores into virtual warehouses.
Talking about acrobatics in his customers he mentions Quidel, a diagnostic healthcare company (an Infor LN ERP customer) and how they have significantly scaled their COVID-19 antigen test kits. He talks about Ecolab and how Infor transportation management helped in last mile logistics including using helicopters to get cleaning supplies to cruise ships.
He also discusses why we should learn from TV networks to create richer digital experiences as we increasingly work remotely. Infor is based in New York city and has a captive digital agency, Hook & Loop so can certainly lead in that area.
