I have been doing video interviews with a number of CIOs, software executives and practitioners about acrobatics they have been seeing in various vertical sectors during the COVID-19 crisis and the "New normal" they can expect as the economy wakes up.
This time it is Bill Shea, a VP in the Cognizant Health Care practice.
As Charles Dickens would say "It was the best of times, it was the worst of times". The COVID-19 crisis has been horrible in terms of human toll. But it is also leading to a frenzied pace of development of tests, vaccines, contact tracking tools and other innovations. It is opening the healthcare sector to a whole range of new entrants. It is also leading to questions why when nearly a fifth of the US economy is focused on healthcare, why its supply chains have broken down and outcomes look so dire.
Bill covers a lot of ground around pop-up hospitals, retail healthcare, digital adoption (finally), value-based care, on-demand healthcare and consolidation in both the provider and payer side of the industry. He also discusses the impact of work from home and travel restrictions on the consulting and outsourcing market he is part of.
