So, a new backup computer has its 60 day free Norton Internet Security expire. I try to renew and the site has no way to accept my existing account credentials. I have a left over license for Norton Antivirus but it will not let me install that without uninstalling the other Norton program first. Going through that process I am curious how the renewal price would have compared to market and I can find a price 75% lower than the Symantec site…
Just a small microcosm of the mess most companies have with software asset management. Vendors accuse companies of non-compliance and threaten audits all the time but the reality is there are too many versions, too many license measurement units, too many opportunistic prices.
The glib solution usually is “let’s sign an enterprise agreement”. Not only are most of them priced at too high an assumption of usage capacity, few vendors can resist tacking in exceptions and coming back for more periodically. Kind of the advertised “all-you-can-eat” buffet where the drinks, premium foods priced separately add up to more than the base price.