Why do smart companies, those that make it easy to start relationships on-line force you to go through all kinds of manual processes to end the relationship?
a) I call Amex to cancel a card I do not use as much. The rep says their process calls for me to speak to a specialist who focuses on account closings - likely one who tries to save the account. I repeatedly insist I do not want to be "salvaged" but he tries to get the specialist on the line and next thing the cell phone line drops. He does not call back - I presume he has closed the account. Few days later, I decide to check. The account is still open. Go through the 2 step process again. The specialist wants to ask all kinds of questions. I have to be rude and say I do not want to be part of his survey. Still tries to get one question in before he gives up.
b) I try to cancel my Boingo account. They say cannot do it by email on-line because of "security restrictions". Come on you can check on security with a series of on-line questions. So I call customer service and am on hold for too long and give up.
I will dispute the Boingo charges on my Amex statement. Let their reps save each others souls :)
