Saturday morning. The power is back. The electrician confirmed the Verizon FiOS technician had ruptured a wire.
All’s well that ends well.
Except I interacted with 6 more Verizon employees and contractors yesterday - and a total of 13 over last week.
7.30 am – call Verizon dispatch center. Tell them I cannot see my ticket logged from call night before. It’s there but your web UI does not show it. Technician will show up between 4 and 8 pm
8.30 am – bell rings. Verizon tech. “A bit early?” He has no clue what I am talking about “between 4 and 8” I was told by dispatch. Walks around house asking me where the tech day before had drilled. Multiple places, I show him. “We need to get an electrician here”
3.45 pm – phone rings. I think it the electrician in the 4 to 8 slot. Nope someone called Jimmy. No idea what I am talking about. “I was just calling to see how how your FiOS experience has been so far”.
3.50 pm So I tell him and he says “Hold on let me get my supervisor”. James comes on the phone after a few minutes. “Hmm…we have a breakdown here. Let me make some queries and I will call you back”.
4.10 pm. Lady calls on her cell phone. “I am the supervisor of the tech who did the original install”. “I have been in meetings all day and did not get the tech’s message from morning till now” “We will get you an electrician next week”. Her cell phone battery dies.
4.15 pm Lady calls again. I tell her next week is not acceptable. She promises to have their handy man contract service call.
6.30 pm Handy man supervisor calls and arranges for visit
Between last week and this, I sure hope this was an exceptional installation experience. And I sure hope any future repairs do not require so many interactions.
