In a press release this morning:
“SAP has agreed to postpone the subsequent price increase schedule until the targeted improvements measured by the SUGEN KPI Index are met. Successful delivery on KPIs is expected to demonstrate tangible cumulative cost savings for customers.”
Glad SAP is postponing price increases - also we have been asking SAP for analytical data on maintenance value for a while.
But here’s my question: What if the benchmarking shows even the baseline of 17% is too high?
As I asked here
“In my book, maintenance costs should have been declining not increasing over the last decade given SAP's growth in cheaper non-German staffing, the SDN community which is increasingly handling routine queries, and the support automation which reduces labor costs.”
And forget what I think, when Marc Benioff in his “end of maintenance” campaign wants it needs to decline to 0%.
Sounds like Ralph Nader needs a sequel to his book.
