They say a software salesman only works 4 days a year - and better deliver at the end of every quarter. They say the airline pilot earns big bucks for the first and last 10 minutes of each flight.
And firms like Waggener earn it when they advise clients like Microsoft on how to handle situations like this.
PS - some of the commenters ask Microsoft for their Vista money back. For that you should come to us - we advise clients how to handle situations like that :)
