Should not technology M&A also do this?

So I book an award stay at an AmeriSuites place I used to location for a client. With Hyatt's acquisition it has been renovated to a Hyatt Place. And Hyatt wants 66% more award points per night. Annoying.

And I show up and am delighted by the new lobby, the 42 inch HD TV in each room, the nice Hyatt bed, the oversized sofa, free Wi-Fi and lots of other nice touches. Well worth the additional points. And instead of a hot breakfast I don't need they serve a healthier continental breakfast, but many have a mini-Starbucks in each location.

So, in a number of technology acquisitions, customers report maintenance and other annual fees go up post-acquisition but product often starts to atrophy and knowledgeable customer service disappears. So the equivalent of the Hyatt Place price, but the old, aging AmeriSuites infrastructure. And of course, no award points accepted.