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On apathy
I was reading Ben Worthen's blog yesterday where he talks about how rabid Apple fans can be. Over the top. But you sometimes wish we could get just a bit of that in the PC ecosystem.
I took my daughter's laptop to the authorized Toshiba repair shop. Second time the motherboard has failed in its 6 month life. I call yesterday - it's been 9 days. I beg them to get it done before I leave town today. And the guy goes "phone calls like yours take me away from fixing time. I'll do my best". I call today. Lady answers and basically laughs when I turn a bit testy. Can I please at least have it back Friday? She laughs again - no guarantees, she says.
Not looking to give Apple fan boys more to gloat about but between Vista issues, XBox 360 failures, Toshiba motherboards and now this dealer, I wish the Microsoft ecosystem did get a bit of the Apple pride and passion.
March 25, 2008 in Industry Commentary | Permalink