Ross Mayfield reports on a presentation Jeff Nolan made at a conference about blogging, and message management at SAP.
He makes a great point that customers listen more to their peers than "institutions" - be nice if SAP listened to them more - it is not very flattering of SAP's pricing and product strategy - and not just attack Oracle. I happen to think SAP is too fixated on Oracle - they are losing business to plenty of other competitors - SaaS vendors, third party maintenance, custom development in a number of verticals, BPO - but you have to admire Jeff's understanding of the changing influence game and the guerilla tactics SAP has been willing to use.
Between the aggressive style Shai Agassi, Bill McDermott and Jeff Nolan have adopted over the last few months, I do think they have surprised Oracle with their intensity.
