I love to profile innovative uses of technology...but every once in a while for a humbling experience I go back and read the story of Mumbai's "dabbawallahs" - lunch box carriers...a Six Sigma operation with no IT support.
Read about their fascinating operation - at less than $ 3 a month. Mailing a letter back and forth in a city by US Postal Service 20 days would be $ 15 a month.
May be because they did not need Y2K fixes, did not invest zillions in ERP and eBiz systems!
