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Recent Comments
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- vinnie on Two decades of Deal Architect
- vinnie on Two decades of Deal Architect
- Bob Ferrari on "Being an Analyst (and Vendor AR) in a Chaotic Time"
"Peer-to-Peer" Labor Arbitrage?
Most of us have seen idle PC cycles leveraged in peer-to-peer mode for space/cancer and other research? What if we could do that for under-utilized labor cycles?
Chris Selland, ex Yankee and Aberdeen CRM analyst strongly believes VoIP will "disintegrate" the contact center. Stay-at-home moms and dads can effectively do many tasks as Jetblue has shown around its reservations over the last few years.
Could we also teach them to code Java or become Oracle DBAs? As the open source community is showing, we are just beginning to leverage a vast network of labor...the opportunity is huge - our next wave of cheaper labor may come from "Gulfshoring" not offshoring
May 13, 2005 in Industry Commentary, Offshoring Negotiations/Best Practices, Outsourcing (Business Process - BPO), Outsourcing Negotiations/Best Practices | Permalink