Does Gartner provide a SLA?
A reader on the West Coast tried to access the Gartner site at 5 pm Pacific time Friday and was irritated to get the message below.
I waited till midnight Eastern and tried the URL.
Ironically, the page is about Gartner's Web Innovation Summit, where the agenda includes:
- Cloud computing
- SaaS
- Web 2.0 workplace technologies, such as blogs, wikis, social networks, tagging tools, mashups, AJAX and RIA
- Evolving and new business models to leverage the new Web
- SOA, Web services and Web oriented architectures
Can you imagine how much heat amazon or Skype or Google or Twitter or salesforce would take it they took 4 hours off on a Friday night for scheduled maintenance? And just "apologized for any inconvenience"...
As Bart Simpson would say "Ha Ha!"
Posted by: Anshu Sharma | August 23, 2008 at 01:35 PM
Do they outsource their app dev?
Posted by: Phil Fersht | August 23, 2008 at 04:10 PM
Phil, sure they do - $ 1 _ bn company so typical IT issues of a company that size
Posted by: vinnie mirchandani | August 23, 2008 at 05:29 PM