« More in New Florence | Main | "Accounting is not that difficult. SAP is." »
TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8345190da69e200e5537035a08833
Listed below are links to weblogs that reference He should have used the Level 1 Help desk:
He should have used the Level 1 Help desk
Of course, Bill Gates does not get the service he deserves even 5 years later.(Actually to be more precise 5 years, 5 months, 8 days later).
If he had called the help desk like the process says, the ticket would have been logged and escalated and resolved years ago.
Come now, Bill - don't you know trying to pull rank and sending emails outside the chain of help desk command is not an acceptable process exception? :)
June 25, 2008 in Industry Commentary | Permalink