So, at Sapphire SAP presented reasons for delay around its BBD SaaS offering. Most explanations centered around SAP "learning and optimizing what our customers have been doing" with hosting, applying SAP fixes, Basis support, upgrades, user support - various aspects of application management.And SAP automating many of these expensive, manual tasks.
Privately, some SAP employees have told me the BBD journey has been a revelation how much its SI and outsourcing partners charge its clients, and now SAP is driven not just to improve economics for future SaaS customers but also for existing on-premise customers.
To which I go - Yeah! Why has it taken so long?
Then the other part of me goes - in bits and pieces SAP has offered services like this for years. Its consulting, systems integration, help desk and outsourcing groups know the effort and economics around SAP implementations and support and those in its large services ecosystem.
What do readers think? Has SAP embraced a new religion or is it just spin to explain away BBD delays?
