I spent last week with a client team visiting various
I had suggested they read the two books about
The New Bangalore is increasingly annoyed with the Old and
trying to offset the inadequate infrastructure. Many of the vendors bus their
employees in, are encouraging car pools, privately paying for cops to smooth
traffic flow, training the bus drivers to a “higher civic sense”. More non-stop flights from Europe to
The pervading feeling through the week reflected two themes
– confidence and youth. Confidence that the vendors can take just about any IT
activity or white collar process, and given some time can learn it and optimize
it using Six Sigma and other disciplines. Youth reflective of
Confident, young staff being bused around – did not Andersen Consulting (Accenture) do well with that model in the 80s and 90s? Did it also not create a back lash in a number of IT buyers? The Indian vendors seem oblivious to that.
In her book, Sankaran’s first short story is titled “
Well, you get what you ask for.
Bangalore has a lot going for it. It needs to remember, though, that the reason visitors are coming is not for the old city, but the economic advantage promised by the new. The inexperience and the growing inflation can only dilute the advantage the Murthys and the Premjis have fought so hard to build.