Nucleus Research just issued a report which will make SAP wince
SAP’s new marketing tagline – run simple – is not only grammatically incorrect, it’s grossly inaccurate. Nucleus analyzed the experience of SAP customers and found varied – at best – satisfaction with existing solutions and great reluctance to adopt SAP’s latest applications. Six out of 10 existing customers wouldn’t buy the same solution from SAP again. When asked if they would consider a future solution, in all markets except ERP those same six out of 10 indicated they would not consider SAP’s future offerings. Perhaps more telling, for SAP’s core ERP market, 9 out of 10 customers indicated they would not consider a future investment in S/4HANA and appear to be following a slow tapering-off strategy as they evaluate other opportunities in the market.
In a FAQ, Nucleus added
Many customers provided more colorful assessments of SAP (SAP = “Stupid-Ass Program”) and its partners, the relative success of their deployments, and their view of SAP’s commitment to their success. While amusing and enlightening, we determined many of these more colorful comments might be viewed as more incendiary than supportive of an unbiased analysis
I am waiting for a turnaround to write SAP Nation 3.0. I would love to write a positive book in the trilogy. The way things are looking that turnaround may not happen for a few years.
In the mean time, I see SAP customers are driving their own version of turnaround. The 9 strategies I outlined in Volume 2 like Ring Fence, Two-tier ERP and Third Party Maintenance continue to gather steam.